Frequently Asked Questions (FAQ)


About HOPA Learn

Q: What is HOPA Learn?

A: HOPA Learn is the learning management system (LMS) for the Hematology/Oncology Pharmacy Association (HOPA). All of HOPA's online and accredited continuing pharmacy education can be purchased and completed here. Select from a variety of topics and delivery methods on general pharmacy and Board Certified Oncology Pharmacy (BCOP) education. Most courses are self-paced, offer continuing education credit, and are available for one year from the date of release. Members receive discounts and in some cases, access to education at no cost. Become a member today!

Q: What types of courses are available?

A: The HOPA Learn catalog features a wide variety of courses covering various pharmacy topics and delivered in different learning formats:

  • Recorded webinars on a single topic
  • Recorded sessions from live programs, such as HOPA Ahead Annual Conference and Practice Management 
  • Self-Study modules featuring content outlines and access to recently published articles on a particular topic
  • Interactive modules giving the learner more control over the pace and delivery of the education
Education is released throughout the year, so check back often for new courses and programs!  

Purchasing and Completing a Course 

Q: How do I purchase and enroll in a course from within the HOPA Learn catalog? 

A: You may access available courses within the course categories on the HOPA Learn home page or within the full course catalog. Click on the course title to learn more. Once you have decided to purchase, click  the “Get It!” button and you will be redirected to either your HOPA Single Sign-On (SSO) or the HOPA website to create your account. The product will be added directly to your shopping cart, allowing you to complete your purchase. Once you log back in to HOPA Learn, your purchased courses will appear on your  dashboard. 

Q: I have just purchased a course, but I don’t see it in my list of “In progress” courses. How do I get started? 

A: For a purchased course to appear in your “In progress” tab, you will need to launch the course first by clicking on the title. You will then see it as an “ In progress” course. 

Q: Once I start a post-test within a course, can I leave the test and resume it at a later time? 

A: Yes. Post-tests are not timed, and the system will not auto-submit your attempt. Once you start a test, you can leave it and come back to it at any time , as long as the course and credit are still active. To resume a test, click back into the  post-test and click the “Continue the last attempt” button. The test will pick up where you left off. When you are ready to submit, click  the “Submit all and finish” button and you will be able to review your attempt. You are allowed only one attempt on all BCOP post-tests. For all general pharmacy education, you are allowed unlimited attempts on the post-test.  

Q: I have just completed all of the course requirements for a course, but I don’t see it listed in my “Past” courses nor do I see credits for this course in my transcript. How do I make sure I am receiving credits for this course?  

A: In order to receive credit for any course, you will need to complete ALL course requirements, then click on the desired c redit claim box to “claim” your credits. All BCOP courses offer BCOP and ACPE credits. If you would like both BCOP and ACPE credit for that course, you will need to “claim” both types of credit. Once you do this, the credits will appear in your HOPA Learn  transcript. To complete courses that don’t offer credit, complete the last course activity (usually the c ourse evaluation) and the course will move to your list of “Past” courses. 


Getting Credits and Certificates for a Course


Q: How long after I complete a course will my ACPE credits appear in my CPE monitor account? 

A: As long as you have clicked on the ACPE credit claim box on the “Claim Credits and Certificate” page in each course, the credits will appear on your course certificate and should automatically transfer to CPE Monitor by Friday of that week.  

Q: How long after I complete a course will my BCOP credits appear in my BPS account? 

A: As long as you have clicked on the BCOP credit claim box on the “Claim Credits and Certificate” page in each course, the credits will appear on your course certificate and if the credit was submitted prior to Thursday morning, it will transfer to your BPS account by the following Monday. If it is submitted on Thursday-Sunday it will transfer to your BPS account a week from that Monday.  

Q: I have completed a BCOP course, but I didn’t pass the post-test. Can I still claim BCOP credit? 

A: Unfortunately, if you do not pass the post-test with a 75% in any BCOP course, you will not be able to claim BCOP credit. However, you may still claim ACPE credit. Following the course end date, all BCOP post-tests will be evaluated for learner performance. This evaluation looks at overall test performance, individual question performance, participant feedback , and how well the questions were worded and answerable from the materials provided. If it is determined that one or more of the questions performed poorly, it is possible that your test score may be adjusted, which may result in credit awarded to you. If this occurs, you will be notified by email by HOPA Education staff.  

Q: How do I access my course certificates? 

A: Once you have completed a course and checked the credit claim box, the course certificate will become available. You may then download and print a PDF version. If you are enrolled in a bundled product, you may also download a PDF of the certificate for  all of the courses completed within that bundle. Certificates are also available for download from within your t ranscript 

Q: I need a record of all of my completed CE on HOPA Learn including course titles, date of completionand credit amount. How do I access this? 

A: Go to the transcript  link to view a list of all courses completed and total credits earned. To download an Excel or PDF version of this list, click on the more options icon (the three black vertical dots to the far right of your name). You will then see an option to export in an Excel, CSV, or PDF format. HOPA recommends that you export as a PDF so that you can easily download and print a user-friendly record of your CE.  


Compatibility and System Requirements 

Q: Can I complete a course from a mobile device, such as a phone or tablet? 

A: Yes! HOPA Learn is mobile-responsive. This means that the screen size and layout will adjust to a smaller screen and will be legible. All pre- and post-tests, as well as embedded Vimeo videos, will also be accessible on a mobile device.  

Q: I would like to complete a course in HOPA Learn, but I’m not sure if my computer is up to the challenge. What are the system requirements? 

A: All courses and course requirements are delivered through a web browser and Adobe Acrobat PDF downloads. To complete courses, you should have a basic fluency with using a computer and navigating the web. HOPA recommends the following minimum requirements:  

Hardware Requirements: 

  • 128 MB of RAM 16-bit video card capable of 1024x768 screen resolution or better 

  • Use of speakers or headphones and volume controls  

Software Requirements: 

Microsoft Windows Users 

  • Microsoft Windows 98 SE, Windows NT 4.0 SP6a, Windows 2000 SP4, or Windows XP Service Pack 1, Service Pack 2, or Service Pack 3, Windows Vista, or Windows 7 

  • Firefox 1.5 or later, Safari, or  Google Chrome 

Apple Users 

  • Mac OS X 10.3 or later 

  • Safari, Firefox, or Chrome 

Additional software (for both Windows and Mac OS) 

  • Adobe Acrobat Reader 

Other Settings 

  • Enable pop-up windows on your browser 

  • Enable Javascript, which should be a default setting on your computer 

For more assistance or to troubleshoot problems with your browser, contact Google Chrome Help Firefox Support , or Safari Support 


Q: I would like to sync my course due dates with my personal calendar. Is that possible? 

A: Yes! Course start and credit expiration dates will be added to the c alendar for the courses in which you are enrolled. You will also receive notifications when you enroll in or complete a course and when credit is about to expire in a course that you have not completed. You may also sync this calendar with your personal Google or Outlook calendar by clicking on the “Export calendar” button on the c alendar page.  



Q: I want to be sure that my course activity and performance are protected. What is your policy on privacy and confidentiality? 

A: HOPA takes student privacy and confidentiality very seriously. Unless you have authorized us to do so for the purposes of reporting and troubleshooting credits earned, your course activity and grades will not be shared with any outside parties. Only you will be able to access your course performance through your unique Single Sign-On (SSO). Please refer  here  to read more on HOPA’s Privacy Policy as it relates to your account information and activity on the HOPA site.  


Additional Questions? 

If you have any additional questions or concerns not addressed in the FAQ, please contact us at  or 877.467.2791 (1.877.HOPARX1).